Aston Jones | Operations Coordinator
1124
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Operations Coordinator

Operations Coordinator

Full Time, Permanent
Bristol, Gloucestershire, Somerset
Posted 6 months ago

Our client is an independent short term letting agency specialising in listing and managing properties through booking sites like Airbnb. They were the first of its kind in Cornwall and Devon, which are their main operating areas, however they now manage properties all over the South West with Bristol, Somerset and the Cotswolds being their key target areas for growth. Their exciting portfolio of properties ranges from shepherd’s huts to country estates. The collection has grown by 10 times in the past 2 years and they aim to continue this trajectory.

The company has a heavy focus on the use of technology to efficiently scale operations and maximise earnings. They use channel management software to list on multiple booking sites and rely on automation to reduce routine daily tasks that previously would have required a member of staff to carry out. The overarching objective being to achieve above average returns for their owners whilst running a lean, profitable business. They’re now seeking a competent Operations Manager to drive the Business forward.

 

Role responsibilities:

  • Property Maintenance – Coordinating essential maintenance and repair work at our properties is the main priority of the role. Involves liaising with contractors to arrange both real time and scheduled maintenance. Troubleshoot problems when they arise and solve them in an efficient and cost effective way
  • Housekeeping Management – Communicating with housekeepers for a variety of reasons including cleanliness & maintenance issues, monitoring stocks of house consumables, special guest requests, property damages and general queries
  • Quality Control – Carrying out periodic and spot inspections to ensure properties are in a good state of repair and housekeeping standards are maintained. Follow up on guest/housekeeper feedback and rectify any issues or escalate to relevant team members
  • Property Guides – Gathering content and producing our internal Property Guide documents
  • New Partners – Sourcing new contractors who are reliable and professional
  • On-call duties – Assisting with emergency maintenance handling during our out of hours periods, when scheduled to be on-call

 

Essential requirements:

  • Highly computer literate and confident using spreadsheets, word processors and learning new software
  • Excellent interpersonal and customer relation skills – you may be liaising with both guests and subcontractors. You will need to form and maintain long lasting relationships
  • Experience with the maintenance side of property management
  • Drivers licence and transportation
  • Flexible and happy to work on weekends/evenings, as required
  • Proactive and willing to contribute ideas and expertise to improve the business
  • Ability to use initiative to solve problems you have never come across before
  • Able to multi-task and work under pressure, whilst keeping calm and maintaining great customer service
  • The ability to meet changing needs and demands of the role
  • Well organised and independent, able to manage their time effectively
  • Ability to work well within a team.

 

Preferred requirements:

  • Experience with booking platforms such as Airbnb and VRBO etc.
  • Experience working with self-catering holiday homes
  • Experience with property management software

 

For the right candidate my client is offering a fantastic package:

Salary: £32,000.00-£35,000.00 per year

Additional pay:

  • Bonus scheme
  • Yearly bonus

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Flexible schedule
  • Free or subsidised travel
  • Work from home

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • A-Level or equivalent (required)

Experience:

  • Property management: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 50% (preferred)

 

This is an excellent opportunity to join a successful and growing team of professionals. My client is interviewing now so send your CV asap to be considered for this role.

 

Due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally. If you have not heard back from us within 14 days, please consider your application unsuccessful. By applying for this role you agree to our Privacy Policy which contains the GDPR regulations. You have the right to have your details removed from our database at any time by contacting us.

Job Features

Job CategoryTravel & Tourism
Salary£32000 - £35000 Per Year
Please email your CV to dan@astonjones.com. In the body of your email, please include the job title & location of the role you're applying for as without this, we will not be able to process your application. Thanks!
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